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When troubleshooting issues on Appdome-secured apps, the diagnostic logs from your device will allow our technical team to better understand and resolve the issue at hand. This knowledge base article explains how to use Appdome Diagnostic Logs for troubleshooting secured apps. We strongly suggest not to turn it on without contacting us first as this might affect your application performance.
We hope you find it useful and enjoy using Appdome!
Appdome is a no-code mobile app security platform designed to add security features to mobile apps.
Appdome’s no-code mobile app security platform offers mobile developers, DevSec, and security professionals a convenient and reliable way to protect Android and iOS apps without coding. When a user clicks “Build My App,” Appdome leverages a microservice architecture filled with 1000s of security plugins, and an adaptive code generation engine that matches the correct required plugins to the development environment, frameworks, and methods in each app.
Using Appdome, there are no development or coding prerequisites to build secured apps. There is no SDK and no library to manually code or implement in the app. The Appdome technology adds the relevant standards, frameworks, stores, and logic to the app automatically, with no manual development work at all.
Users can build their apps with diagnostic logs turn on and use Appdome Diagnostics Logs for troubleshooting their secured apps.
In order to extract diagnostic app logs from your device, you’ll need:
When configuring your Fused app with Appdome you’ll find the troubleshooting section at the very bottom of the page.
1. Activate the “Diagnostic Logs” toggle, then continue Building your app.
Activate the Ability to Send Logs Directly From Your Device
The “Diagnostic Logs” toggle adds diagnostic logging to your device console log. You can use Xcode, Android Debug Bridge, or other computer programs to view the logs.
To make it easier for you to share the logs with us or your colleagues, Appdome has two other options to extract the logs from the Device: activate “Tap to upload logs” (iOS) or “Shake to upload logs” (Android), to automatically send your logs to Appdome; activate “Tap to email logs” or “Shake to email logs” to launch the email client with the logs attached to send us or anyone else the logs.
Use the upload logs version if your device doesn’t have an email client or built application that restricts the use of email applications. Use the email logs version if your built application restricts connections. The two options work well together.
iOS
Android
After successfully securing your app using Appdome, there are several available options to complete your project, depending on your app lifecycle or workflow. These include:
Or, see this quick reference Releasing Secured Android & iOS Apps built on Appdome.
iOS
Triple-tap (tap three times) anywhere in the app to email diagnostic logs from your device.
If tap to upload is on, the logs are sent internally to our support, a popup will confirm that the logs are sent successfully.
If tap to email is on, An email window will pop-up with the log already attached. The email will be sent directly to our support team.
Android
With the app open, shake the device and select an email client to send diagnostic logs from your device.
If shake to upload is on, the logs are sent internally to our support, a popup will confirm that the logs are sent successfully.
If shake to email is on, An email window will pop-up with the log already attached. The email will be sent directly to our support team.
Extracting the device logs from your Android device
Extracting the device logs from your iOS device.
If you have any questions, please send them our way at support@appdome.com or via the chat window on the Appdome platform.
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