How to Obtain iOS Crash Logs for Troubleshooting

iOS device crash logs are used for troubleshooting apps. Logs are very helpful in finding the root cause of the issues you may be experiencing in an app.

This Knowledge Base article provides step-by-step instructions for gathering logs while troubleshooting iOS apps on Appdome.

We hope you find this knowledge base useful and enjoy using Appdome!

Pre-Requisites For Obtaining iOS Crash Logs

In order to gather iOS crash logs, you’ll need:

  • Xcode (optional)
  • USB cable connected to an iOS device
  • The iOS device where the crash occurred

Obtaining App-Specific Crash Logs in Xcode 

If you want to get a specific app crash log, you can use Xcode to get it.

  1. Open Xcode
  2. Go to the menu bar: Window → Devices and Simulators. Select your iPhone and press the arrow button in the bottom rightXCode Console
  3. Click View Device Logs
    troubleshooting iOS apps
  4. Right-click on the App Crash and select Export LogExporting logs in Xcode
  5. Enter the log file name and the destination then click Save

 

Alternative App for Gathering iOS Crash Logs without Xcode

Besides the options above, you can also obtain iOS crash logs using from within the iOS device. Follow these steps:

  1. On your mobile device, open the device settings

  2. Scroll down and open the privacy tab

  3. Click on to open “analytics and improvements”

  4. Click to open the Analytics data
  5. Locate the relevant crash by the app name and the .ips file extension.

  6. Tap on a crash log and review its content.

  7. Click on the Share button to share it and send it to us.

 

How Do I Learn More?

Check out our blog for more resources on troubleshooting.

If you have any questions, please send them our way at support@appdome.com or via the chat window on the Appdome platform.

Thank you!

Thanks for visiting Appdome! Our mission is to make mobile integration easy. We hope we’re living up to the mission with your project. If you don’t already have an account, you can sign up for free.  

Liron Dror

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