Network Access and Authentication Troubleshooting App
This Knowledge Base article describes how you can troubleshoot the network access and authentication between your mobile app and your servers.
To simplify the troubleshooting process, Appdome has created a dedicated iOS application called AuthVerifier. This debug app inspects your URL paths and assists in setting the correct network configuration, for example:
Evaluate why certain URLs route through your VPN and corporate network while others don’t.
Determine which URLs route through the configured enterprise tunnel
Detect if the configured proxy actually routes connections to the backend host.
Test various Appdome configurations (e.g. SSO, proxy, access, etc.)
How to troubleshoot your network configuration with the AuthVerifier app
After you received the AuthVerifier App from the support team, depending on your use case, you’ll need to build it on Appdome’s platform according to your use case. For instance, to test your BlackBerry tunnel, you’ll want to build AuthVerifier with BlackBerry.
Optionally, click on Crawler to activate a crawler program on the entered URL (the program reads the URL page and other information, following the page links to other pages on the site until all pages have been read.)
You can enable advanced options to the connection:
Edit the request User-Agent header.
Enable “Accept certs” to accept any certificate in your URL connection (e.g. privately signed, expired certificates).
Enable “Handle 401” to identify the protected servers 401 or 30X response and navigate to the authentication URL.