Last Revised: May 27, 2018
Appdome Inc. and its affiliates (together, “Appdome,”“us,”“our” or “we”) are dedicated to protecting our users’ (“Users,” “you” and “your”) privacy.
By using our Service or any part of our Service you are consenting to the processing of information about you and your End Users, including Personal Information. As used herein, “process” or “processing” means using or accessing information in any way, including, but not limited to, collecting, storing, deleting, combining, verifying, categorizing, synthesizing, analyzing, publishing or disclosing such information in connection with our Service as described below.
“Personal Information” means data that allows someone to personally identify you or your End Users, including, for example, your name, address, telephone number, e-mail address, profile photo, and Service Use Data, as well as any other non-public information that is associated with or linked to that Personal Information.
“Anonymous Information” means information pertaining to you or your End Users that is not associated with or linked to Personal Information. Anonymous Information does not, by itself, permit the identification of individual persons. We may also collect or develop aggregated information, which may include Personal Information or Anonymous Information, provided that such information does not personally identify you or your End Users. Such aggregated information is referred to herein as “Aggregated Information.”
1. Information We Collect
We need certain Personal Information in order to provide you with access to and use of the Service. If you registered with our Sites, or created an account on our Platform, you may be asked to indicate your consent for us to process your Personal Information. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your Personal Information in line with this policy, please do not use our Service.
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using Personal Information will depend on the Personal Information concerned and the specific context in which we collect it. However, we will normally collect Personal Information from you only where: (a) we have your consent to do so, (b) where we need the Personal Information to perform a contract with you (e.g. to deliver the Services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect Personal Information from you, or may otherwise need the Personal Information to protect your vital interests or those of another person.
When you and your End Users interact with us through the Service, we collect and use Personal Information and other information from you and your End Users, as further described below:
a. Registration and Account Information
Parts of our Service require you to open an account with us. To access these parts of our Service, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form, including your name and email address. You also will choose a password and may provide a user name. As part of your account profile, other information we may collect includes physical address, your title, organization, and phone number, along with your account type selection and other profile data you provide to us. We use such information to manage and support your Appdome account and to provide you with access to our Service.
b. Registration via Social Sign-In Services
c. Credit Card and Billing Information
When you register, or when you subscribe to our Service, you may be prompted to provide credit card information to complete certain transactions you request on our Service. During that process, we may collect the credit card information necessary to complete the requested transaction. This information may be shared with other parties who process your purchases. If and when you submit credit card information to us, our payment provider or we will encrypt your credit card information using industry standard technology to protect that information.
d. Information You Provide Directly to Us
e. Participation with Others on our Service
As an openly accessible, mobile integration platform, Appdome expects to enable you to share and collaborate with other Users. During this collaboration, we encourage you to refrain from disclosing Personal Information about yourself to other Users. You acknowledge that we cannot control what you or any other User discloses on our Service. If you share Personal Information about yourself, such as information beyond what we make generally available on our Service, we cannot guarantee the privacy or security of any such information. You agree that the information you obtain or share on the Service is solely and strictly for use in connection with the Service (and not for any other purpose).
f. Service Use Data
You choose how and when to use our Service. Each time you use our Service, our servers automatically receive and store information about you and the actions you take on our Service, including the mobile applications you upload to our Service, configuration choices you make, services you test and use, Teams you establish, integration projects you start and complete, mobile applications you sign, signing credentials you save and store on our Service, Fusion sets (integration templates) you make, downloads you make from our Service, the mobile services, including mobile SDKs (or implementations thereof), you combine with mobile apps associated with your account, and the combined app binaries you deploy via our Service (including the binaries, images, marks, and other information contained therein, “Fused Mobile Apps”). Any information we process regarding your selections and activities on the Service is referred to herein as “Service Use Data”. Service Use Data is specific to you and your account. Service Use Data includes the use, history of use, viewing history, search history, and support history associated with your account on our Service.
g. Log Data
i. Pixel Tags
In addition, we use “Pixel Tags”(also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format Users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our Users. We may use this information to improve the design and accessibility of our Sites or reduce or eliminate unwanted messages to you. We do not tie the information gathered by Pixel Tags to your Personal Information.
j. Flash LSOs
When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser cookies with respect to the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. To learn how to manage privacy and storage settings for Flash Cookies, click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
k. Supporting Services
We use Google Analytics and other third-party analytics services such as Mixpanel to monitor, operate and improve our Sites and Platform, to gather broad demographic information and to better communicate with you via our Sites and Platform. In addition to Google Analytics and Mixpanel, we use marketing automation, sales and support tools and services such as HubSpot, Intercom, and Zendesk (together with Google and such other third-party analytics services, “Supporting Services”), to collect information about use of the Service, communicate directly with you and provide productive use of the Service to you. We use Supporting Services to compile reports on Service activity, respond to support and other requests, and generally provide the Service to you. These Supporting Services may process information about you, use their own cookies or use similar technologies to record when you visit our Sites, collect information such as how often you visit our Sites, what pages you visit, when you do so, as well as what interactions you had with our Service. For example, Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here. You can find out more about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of Service by downloading and installing the browser plugin available via this link.
l. Mobile End User Information
The Service provides certain limited information to you and to us about your End Users’ use of your Fused Mobile Apps. We receive a limited amount of this information via an “agent” (the “Agent”) in our FusionAdapter that is included in the Fused Mobile Apps you create on our Service. The Agent may collect information that includes device installations of Fused Mobile Apps, device identifiers and mobile application identifiers, mobile application activations, security and other service event data generated by your End Users based on services you integrate into Mobile Apps on our Service. We use the data we receive to create reports for you, show you events within your Fused Mobile Apps and audit licenses of our Services. We may provide you with Aggregated and Anonymous Information that includes your End User data.
m. Aggregated and Anonymous Information
We may also collect Anonymous Information about your online activities on our Sites and use this information in making our Service better and more accessible. We may collect, compile, store, publish, promote, report, sell or otherwise disclose or use any and all Aggregated Information and Anonymous Information. When we share such information with third parties, it is not traceable to any particular user or End User and will not be used to contact you or any End User.
n. Authentication Requests
2. Use of Personal Information
We may collect, use and process any information we receive, including your Personal Information, to provide you with the Service, to respond to requests that you make, to aid us in serving you better, or for our other legitimate business needs such as communicating with you.
Without limiting the foregoing, we may collect, use and process your Personal Information to:
- Provide the Service to you, including creating and maintaining an account for you, granting you access to the Service, and allowing you to use the Service.
- Communicate with you, including sending you a welcome e-mail to verify ownership of the e-mail address provided when you create your account, confirmations, invoices, technical notices, updates, security alerts, support and administrative messages.
- Make it easier for you to use our Service, including understanding your preferences, selections and use to enhance your experience with our Service.
- Measure and improve our Service, including understanding how to improve our content, UI and our user experience.
- Market our Service and our partners’ services to you, including Service updates, new offerings, Service extensions, promotions, rewards, upcoming events, products and services of our partners that we believe may be of interest to you and other news about products and services. If you decide at any time that you no longer wish to receive such marketing information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
- Support you and your End Users, including troubleshooting any issues that may arise in connection with your use of the Service, and responding to and resolving customer support requests.
- Bill you for use of our Service, including auditing your use and information relevant to the features of the Service you and your End Users use, sending billing requests, and other matters related the payment of amounts owed by you to us.
- Resolve disputes, including disputes between you and any partner service offered via our Service, billing disputes and other problems that may arise on our Service.
- Compare information for accuracy, including verifying information with third parties.
- Respond to your inquiries related to employment opportunities, and other requests, make telephone calls to you, from time to time, as part of secondary fraud protection or to solicit your feedback, send newsletter surveys, offers, and other promotional materials related to our Service.
In an ongoing effort to better understand and serve you and your End Users, we may conduct research on user demographics, interests, activities and behavior based on the Personal Information and other information provided to us. This research is important to the development of new features, algorithms, and advancement of our Service. Such research will be compiled and analyzed on an aggregate basis, and we may share this Aggregated Information with our employees, affiliates, agents, board members, advisors and business partners. We may also disclose Aggregated Information in order to describe our Service to current and prospective business partners, investors and to other third parties for other lawful purposes. We may combine information we collect with other information we receive from other companies and use it to improve and personalize our Service, including providing additional content, features and advertising. We do not use your Personal Information for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
3. Protection of Personal Information
We take measures, consistent with industry standards to protect your Personal Information and process Personal Information in accordance with applicable data protection and privacy laws. Your account is specific to you. We assign a unique ID to every account and you create a password that protects your account. If you share your log-in credentials or your Personal Information with others, you are responsible for all actions taken in the name of your account. If you lose control of your account, you may lose control over your Personal Information. You may also be subject to legally binding actions taken on your behalf. Therefore, if your account has been compromised for any reason, you should immediately notify Appdome and change your password.
4. Disclosure of Personal Information
a. Payment Platform Providers
We may share your Personal Information with payment providers, including credit card providers, PayPal or other payment platforms to provide payment processing, transaction settlement and similar services, including associated registration, transaction processing and customer support.
b. Service Providers
We may share your Personal Information with service providers such as analytics services including those parties identified in paragraph 1(k), each of whom are under contract to provide us services necessary to operate our business and the Service, conduct quality assurance testing and to provide technical support for the Service. The nature and scope of work provided by these service providers includes but is not limited to analytics providers, support platform providers, marketing automation providers, fraud investigation providers, bill collection providers, affiliate and rewards program providers.
c. Affiliates and Acquisitions
d. MSV and ISV Partners
e. Third Party – Data Processors
f. Required Disclosures
5. Notice to California Residents
NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83)
A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL INFORMATION TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES (A “CALIFORNIA CUSTOMER”) MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL INFORMATION, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL INFORMATION WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL INFORMATION THAT WERE DISCLOSED. CALIFORNIA USERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING US AT LEGAL@APPDOME.COM. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR, AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.
6. A Note to Users Outside the U.S.
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Your data, including Personal Information that we collect from you, may be transferred to, stored at and processed by us and our affiliates and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using our Service, you agree to this transfer, storing or processing. In addition, we rely upon European Commission-approved standard contractual data protection clauses or other appropriate legal mechanisms to safeguard certain such transfer, storage or processing. We will strive to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. You may contact us anytime to opt-out of the transfer of your Personal Information outside the European Economic Area (EEA). Please note that your use of some of the Service may be de-activated upon opt-out.
7. Use of Service by Children
Appdome does not knowingly collect Personal Information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled, please advise us immediately.
8. Closing Your Account
Upon your request, we will close your account and remove your Personal Information in accordance with paragraph 10(d).
9. Third Parties
10. Controlling How We Use and Process Personal Information
a. Newsletters, Surveys, Etc.
If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all of the functionality of the Service. If you have questions about how to disable cookies, please let us know at the contact information provided below.
c. De-Linking Social Sign-In Platform
If you decide at any time that you no longer wish to have your Social Sign-In Platform account linked to your Appdome account, then you may de-link the Social Sign-In Platform account in the “preferences” section in your account settings. You may also manage the sharing of certain Personal Information with us when you connected with us through a Social Sign-In Platform, such as Facebook Connect. Please refer to the privacy settings of the Social Sign-In Platform to determine how you may adjust our permissions and manage the interactivity between the Service and your Social Sign-In Platform account.
d. Retention and Control.
If you are from certain territories (such as the EEA), you have the right to exercise additional rights available to you under applicable laws, including:
- Your Right to Access.You may access the Personal Information we hold about you at any time via your profile/account or by contacting us directly.
- Your Right to Corrections.You can also contact us to update or correct any inaccuracies in your Personal Information.
- Your Right to Portability.Your Personal Information is portable – i.e., you to have the flexibility to move your data off our Service.
- Your Right to Erasure.In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
- Your Right to Object to Processing.You may have the right to request that we stop processing your personal information and/or to stop sending you marketing communications.
If you wish to exercise any of these rights, please contact us using the details in Section 12 below. In your request, please make clear: (i) what Personal Information is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information, including for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion or for the purposes described in the first paragraph of this paragraph 10(d). When we delete any information, it will be deleted from the active database, but may remain in our archives, so that we can demonstrate our compliance with your request.
e. Browser Do Not Track
The Service does not support Do Not Track at this time. Do Not Track is a privacy preference you can set on your web browser to indicate that you do not want certain information about your webpage visits collected across websites that you have not interacted with and that serve on the page. For details, including how to turn on Do Not Track, visit http://donottrack.us/.
f. Your Use of Your End Users’ Data
Appdome is not responsible for any use by you of any data about your End Users. Your End Users should review your policies to understand your use of their information. You are prohibited from using the Service (including without limitation the Agent) to independently collect any Personal Information about any of your End Users.
12. Contact Information
Attn: Privacy Office
3 Twin Dolphin Drive, Suite 375
Redwood City, CA 94065
13. Dispute Resolution
14. EU Representative
For the purpose of applicable data protection legislation, the data controller of your Personal Information is Appdome Ltd. of 2 Eliezer Kaplan St., 12th floor, Tel Aviv, Israel 647340 and/or Appdome Inc. of 3 Twin Dolphin Drive, Suite 375, Redwood City, CA 94065. Our EU Representative is Appdome Inc. of 3 Twin Dolphin Drive, Suite 375, Redwood City, CA 94065.