Survey: Singaporean Consumers Demand Better Protection from Mobile App Brands  

Consumers in Singapore recognise cyber threats including hacking, mobile fraud and on-device malware as the biggest concerns 

Singapore – (Apr 13, 2023) – Appdome, the mobile economy’s only cyber defence automation platform, today announced the results of a new survey of 25,000 consumers that shows Singaporeans have high expectations of mobile app security, mobile fraud prevention and on-device malware protection compared to their global peers.  

The results, based on the second annual Singapore Consumer Expectation of Mobile App Security survey, are designed to help mobile developers, cyber security professionals and brands adapt their mobile app security and mobile anti-fraud strategies to consumers’ expectations for protection.  

Key survey finding revealed: 

  • Mobile apps dominate over web: 59.2% of Singaporeans prefer using mobile apps over web channels, an increase of 8% compared to the previous year. When compared to the global baseline, Singaporeans are 10.7% more likely to choose mobile apps first than their global peers. 
  • Best security for money: 59% of Singaporeans believe mobile banking apps and eWallets need the highest level of security, compared to 52.9% globally. In addition, the data shows that their security expectations increase as their app usage increases. 
  • Malware growing concern: On-device malware concerns jumped significantly among Singapore consumers, up 222% when compared to similar findings from 2021, and 32.2% higher than the global baseline. 

“Mobile consumers in Singapore are more concerned about hackers, mobile fraud and on-device malware attacks than their global peers,” said Tom Tovar, CEO and co-creator of Appdome. “The good news for brands is that Singapore consumers will respond positively when brands take the effort to distinguish themselves by providing a more secure user experience.”  

The survey found that Singaporeans will advocate a brand when their security expectations are met. When asked how likely they would recommend an application that protected their data and use of the app, 27.9% of Singaporean consumers said they would post a positive app store review, and 29.1% said they would promote a brand on social media. Combining all forms of advocacy, 96% of Singaporeans will reward brands that protect them vs 93.8% globally.   

The Appdome survey also found that 83.9% of Singaporeans ranked protection against security threats, fraud and malware as equally or more important than new features in mobile apps. Singaporeans stated their top fears as: hacking, 49.9%; mobile fraud, 49.5%; and malware 37.7%. Interestingly, 25.9% of respondents said, “developers don’t care about my security,” an increase of 224% when compared to last year’s results. 

The survey, the Appdome Singapore Consumer Expectations of Mobile App Security, included respondents from across the demographic spectrum, including Android & iOS users, genders, countries, and economic backgrounds. For the full report, or country-specific or demographic-specific reports visit https://www.appdome.com/global-consumer-security-survey/.

About Appdome 
Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work. Appdome provides mobile brands the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UX/UI control, ThreatScope™ Mobile XDR and Certified Secure™ DevSecOps Certification in one integrated system. With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance and leverage automation to build, test, release and monitor the full range of cyber, anti-fraud and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline. Leading financial, healthcare, m-commerce, consumer and B2B brands use Appdome to upgrade mobile DevSecOps and protect Android and iOS apps, mobile customers and mobile businesses globally. Appdome’s products are protected by patents including U.S. Patents 9,934,017 B2, 10,310,870 B2, 10,606,582 B2, 11,243,748 B2, and 11,294,663 B2. Additional patents pending. Learn more at www.appdome.com.   

 

Media contacts 

Priority Consultants for Appdome 

appdome@priorityconsultants.com 

 

Jan Sysmans

Jan is passionate about protecting mobile banking customers from threats, malware and fraud. In addition to blogging this story, he is the solution specialist for secure mobile banking.

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