When mobile threats appear on end users’ devices, don’t lock them out—help them resolve the issue. Appdome’s Support Agent uses Agentic AI to guide customers and employees through understanding, locating, and removing mobile malware, spyware, trojans, and other on-device risks across Android and iOS. Operating as a fully autonomous digital support workforce, Support Agent identifies active threats in real time and delivers precise, step-by-step remediation instructions at scale, resolving issues quickly and efficiently for millions of users simultaneously.
Mobile threats create anxiety in users. This anxiety is made worse by leaving any user to fend for themselves. Instead, enter the Appdome's threat-specific Threat-Code™ into Threat Remediation Center™, generate step-by-step instructions to identify, find, and remediate any threat on Android & iOS devices, and post the instructions to the user.
When attacks happen on Android or iOS devices, Appdome's Threat Remediation Agent™ generates a unique Threat-Code™ to encapsulate the DNA of each attack. Each Threat-Code is encoded with all the information about the attack, mobile device, operating system, and other information needed to identify and resolve the attack fast.
The mobile ecosystem has an overwhelming number of devices, brands, OS, OS versions and mobile exploits, making research, investigation and remediation extremely difficult. Support Center's Agentic AI provides a conversational approach to problem solving, returning the best answers for each users' specific attack or threat.
Mobile support and IT teams are on the front lines of helping end users identify and remove malware, spyware, and other on-device threats across Android and iOS. Appdome’s Support Agent accelerates this process by eliminating guesswork, blind spots, and the uncertainty that arises during active cyber events. The Agent uses Agentic AI to perform the threat research automatically and generates clear, structured remediation steps that teams can deliver to users through support portals, in-app flows, email, SMS, or any communication workflow—ensuring faster, more accurate resolutions at scale. Reach out to learn more!
Automated Mobile Threat Remediation
Appdome’s Support Agent leverages advanced Agentic AI to deliver automated mobile threat remediation directly to end users. This powerful solution identifies, interprets, and guides removal of malware, spyware, and other device threats in real time, ensuring users can quickly restore a safe mobile experience. By automating the full remediation workflow, Support Agent dramatically reduces the burden on support teams, cutting investigation time, lowering operational costs, and getting users back to using your app with confidence.
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Real-time Threat Identification
Appdome’s Support Agent is optimized for real-time threat identification and resolution, leveraging Appdome ThreatCode™ to decode the precise DNA of each attack—including device model, OS version, and threat behavior—information essential to generating accurate, working remediation steps. This immediate and context-aware identification enables rapid guidance for end users, ensuring threats are resolved quickly, mobile experiences remain uninterrupted, and support teams can maintain security and user satisfaction at scale.
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Actionable Threat Information
Appdome’s Support Agent provides detailed yet easy-to-understand threat information so both support teams and end users can clearly grasp what the threat is, where it exists, and what resolving it entails. Using a RAG-optimized Agentic AI model that blends retrieval accuracy with generative reasoning, Support Agent produces highly precise, context-aware remediation guidance. The Support Agent dashboard also delivers background intelligence on threats and a full history of user queries, enabling faster triage, quicker ticket resolution, reduced queue times, and a dramatically improved support experience.
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Tailored Remediation Steps
Where Appdome’s Support Agent truly excels is in its ability to use Agentic AI to generate deeply contextual, step-by-step remediation guidance for every threat. The Agent produces clear, tailored instructions on how to locate and remove malware, spyware, and other risks based on each device’s specific model, OS version, and behavior—ensuring users can neutralize threats confidently and without confusion. This personalized, precision-driven approach results in faster remediation, reduced support overhead, and a far more seamless and reassuring user experience across large mobile populations.
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Enterprise Collaboration Features
Appdome’s Support Agent brings user-friendly, collaborative threat remediation to the forefront. In addition to generating clear, easy-to-follow AI-driven remediation steps for users of any technical level, Support Agent enables real-time collaboration across support, IT, cyber, and fraud teams. Through built-in social features—such as sharing remediation flows, tagging teammates, adding comments, and reviewing collective insights—organizations can coordinate faster, reduce duplicate work, and resolve issues with far greater accuracy. This collaborative model strengthens internal workflows, improves cross-team efficiency, and accelerates enterprise-scale threat resolution.
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Enhanced Experience for All
Appdome’s Support Agent is designed to optimize support workflows and accelerate ticket resolution, giving teams a faster, more efficient way to deliver exceptional service. By generating precise, AI-driven remediation guidance, Support Agent empowers non-security support professionals to resolve mobile threats confidently and without escalation. Mobile users benefit as well, gaining the ability to remove threats and restore their devices to a safe, functional state. This streamlined approach maintains a high-quality mobile experience—one that builds user trust, strengthens loyalty, and keeps people confidently using the apps they rely on every day.
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Get a price quote and start saving money on mobile threat response today. Appdome’s Support Agent helps mobile brands improve user experiences and save $millions of dollars using the Appdome platform, with its 400+ mobile app defenses and enriched threat intelligence to streamline the threat response process and guide users with specific remediation steps based on the attack at hand to get mobile users back to using the app in a safe manner.
Agentic AI is redefining how mobile threats are detected and resolved. Learn how Appdome’s autonomous Support Agent uses real-time threat intelligence to guide users through precise, device-specific remediation.
In the rapidly evolving landscape of mobile security, staying ahead of attackers requires more than robust defense mechanisms. It demands a comprehensive understanding of the entire attack chain, from…
