Appdome Support Levels Overview

This knowledge base article summarizes the support levels available to Appdome customers. Every Appdome customer has to subscribe to one of these support levels in order to get access to the Appdome platform.

Appdome Support Levels

There are 3 support levels Appdome customers can choose from. They are: Appdome-Security Release Management (SRM), our highest support level; Appdome-DEV; and Appdome-Go. Please refer to the following matrix for a detailed overview of the different levels.

Note:

Deleting the non-protected version of an app that is in production significantly impacts Appdome’s ability to resolve any support ticket(s) opened against this version. In such cases, resolution SLAs are not applicable.

Learn more about uploading and deleting an app from Appdome.

Related Articles

• Using No-Code Security for Android & iOS Apps
• How Appdome’s No-Code Mobile App Security Technology Works
• How to Sort and Manage Apps on the Appdome Platform

Thank You and Learn More

Thanks for visiting Appdome! Our mission is to protect the mobile economy and the people who use mobile apps in their lives and at work. We hope we’re living up to the mission with your project. If you don’t already have an account, you can sign up for free. If you have any questions, please send them our way at support@appdome.com or via the chat window on the Appdome platform.-