How to Perform Passkey Authentication on Appdome

Last updated September 13, 2023 by Appdome

This Knowledge Base article provides instructions for implementing Passkey Authentication when using Appdome.

What is Passkey Authentication?

A passkey is an alternative method of user authentication. Unlike traditional login methods, which use credentials (username and password) that are stored on websites and applications, thereby making them vulnerable to phishing and hacking attempts, passkeys are stored only on the user’s device. As a result, using a passkey means there is no password for would-be fraudsters to intercept. For further details, see Google documentation.

There are two types of passkeys:

Platform passkey
Created on a computer, by using either a password or a touch device, and is platform specific (Mac OSX/Windows).
Cross-platform passkey
Created on an external device, namely: either a mobile phone or a tablet.

While users can delete or add devices, they can only have one passkey of each type at a time.

How does Appdome Implement Passkey Authentication?

The first time you log in to an Appdome system, you will see the message below.

Passkey for Appdome - Say hello

If you click Add Passkey, the dialog box Create a Passkey is displayed. For details, see instructions below.

If you click Not Now, you can add a passkey as follows:

Go to User Menu > Personal Details.
Under Login Details, click Add Passkey.

If your device is a Mac computer, the dialog box shown below appears. Proceed to the next step.

If your device is a Windows computer, skip to step 4.
When working on a Mac computer, choose any of the following options:
– Using an external device (phone or tablet)
– Creating a passkey that will only be saved on this device
– Inserting a security key
1. To use an external device:
  1. Click Use a phone or tablet.
  2. Use the external device’s camera to scan the QR code on the dialog box that appears now.
2. To create a dedicated passkey for the device:
  1. Click This device.
  2. Use the dialog box that appears now to create a passkey by clicking Continue.
  3. Enter your password or use a built-in sensor (Touch ID) to verify your identity within Chrome.
    
    A notification appears to approve that the verification completed successfully.
3. To use a physical security key:
  1. Click USB security key.
  2. When prompted, insert your external security key and touch it.
When working on a Windows computer, the dialog box shown below appears.

You can choose between any of the following options:
– An external security key or built-in sensor
– An existing, configured device
– An external device
1. If your computer does not have a built-in sensor (for example, fingerpring or facial recognition), selecting the option External security key or built-in sensor invokes a dialog box that prompts you to insert a physical security key.
  
  You are now prompted to verify your identity.
2. If you have an existing, configured device on your environment (in this example, OnePlus 8 pro), clicking the device name sends a notification to your device.
  
  The notification prompts you to click Continue to create a passkey.
3. If you would like to create a passkey by using an external device, click the option Use a different phone or tablet to invoke a dialog box with a QR code that you need to scan with the device where you would like to create the passkey.
  
  After you successfully scan the code, the device’s passkey is added as a cross-platform passkey.

How Do I Learn More?

The description above is designed to help you perform Passkey Authentication on Appdome. If you have any questions, please send them our way at support.appdome.com or via the chat window on the Appdome platform.

Thank you!

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