Appdome Support and EOL Policies for Mobile OSs and SDKs

This Knowledge Base article summarizes the Appdome Support and EOL Policies for Android and iOS operating systems and SDKs.

We hope you find it useful and enjoy using Appdome!

Purpose of the OS and SDK EOL Policy

Appdome is a no-code mobile app security and fraud prevention platform designed to add security and fraud prevention features to Android & iOS apps. Appdome-secured Android and iOS apps are Certified Secure™ and built to be compatible with multiple versions of Android and iOS to ensure our customers can reach the largest mobile audience, and achieve maximum compatibility with end-user devices.

This policy is intended to guide Appdome customers in communicating support policies to their customers and mobile app end-users. This policy is also intended to provide Appdome customers with a reasonable amount of time to plan and implement mobile OS migration strategies as new mobile operating systems are released by the OS vendor (Google and Apple). For purposes of this policy, Appdome defines EOL, EOS and EOC as follows:

  • End-of-Life (EOL) is when Appdome no longer adds new features for the mobile OS version.
  • End-of-Support (EOS) is when Appdome no longer provides support for the mobile OS version.
  • End-of-Certification (EOC) is when Appdome no longer provides security certification for the mobile OS version.

During the period between EOL and EOS/EOC, Appdome will provide bug and security fixes (“Bug and Security Fixes”) only. Appdome’s Certified Secure™ security certification and Bug and Security Fixes are not available on Appdome-secured mobile apps running on OS versions older than (i.e., outside) the operating system versions listed below unless the customer purchases an extended support contract with Appdome.

Support and EOL Policies for Mobile Operating Systems

At Appdome our goal is to innovate beyond and otherwise keep pace with OS releases, ensuring compatibility between Appdome’s advanced mobile app security and fraud prevention features and the maximum range of OS versions provided by the OS vendor.

Apple and Google continually make updates to their offerings to take advantage of the newest capabilities in mobile devices, add new features, deliver bug fixes, and offer new ways to delight mobile end-users. Appdome Certified Secure™ mobile apps running on operating systems listed (i.e., inside the list) below, will receive all updates and upgrades (i.e., code updates) made generally available to all customers or made available to customer-specific Appdome-built apps, in each case as applicable to the customer’s license.

Below are the supported Android and iOS operating systems for all Appdome mobile app security and fraud prevention features, including Certified Secure™:

Appdome Mobile OS Support Policies

Android Support Policy:

  • Latest Major (X) + All minors – supported and recommended
  • 1st Previous Major (X-1) with latest minor (Y) – Supported
  • 2nd Previous Major (X-2) with latest minor (Y) – Supported, Upgrade Recommended
  • 3rd Previous Major (X-3) with latest minor (Y) – EOL from the Latest Major release (X), followed by 180 days and then deemed EOC and EOS.

iOS Support Policy:

  • Latest Major (X) + All minors – Supported and recommended
  • 1st Previous Major (X-1) with latest minor (Y) – Supported
  • 2nd Previous Major (X-2) with latest minor (Y) – EOL from the Latest Major release (X), followed by 180 days and then deemed EOC and EOS

 

Appdome will Certify Secure™ and validate all Appdome mobile app security and fraud prevention features against all mobile operating systems listed within the above support policy.

Appdome-secured mobile apps that previously ran on OS versions that, by operation of this policy, become EOL or EOS/EOC are expected to continue to function properly on such EOL or EOS/EOC OS. Mobile app security and fraud prevention features that are intended to be placed in use in new applications on OS versions older (i.e., outside) the EOL or EOS date, can be supported by Appdome only with an extended support contract. Without an extended support contract, any functional incompatibility may be resolved with a modification to the customer’s Fusion Set/ security model.

Support and EOL Policies for Mobile SDKs

SDK developers continually make updates to their offerings to take advantage of the latest hardware and operating system software available on Android and iOS devices. For Appdome to continue to advance its security offering at the same pace, Appdome adheres to the following EOL, EOS and EOC policies below:

SDK Support Policy: 

  • Latest Major SDK version (X) – Supported and recommended
  • 1st Previous Major SDK versions (X-1) – EOL
  • 2nd Previous Major SDK version (X-2) – EOS/EOC

How Do I Learn More?

Questions about this support policy can be directed to support@appdome.com.

To zoom out on this topic, visit the Appdome Platform section on our website.

Thank you!

Thanks for visiting Appdome! Our mission is to secure every app on the planet by making mobile app security easy. We hope we’re living up to the mission with your project. If you don’t already have an account, you can sign up for free.

Paul Levasseur

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