Appdome Support Policy for OSs and SDKs

Appdome Support Policy – Mobile OS, SDK, and Published App versions.

This Knowledge Base article summarizes the Appdome support policy for mobile SDKs, OS versions and 3rd party app versions.

We hope you find it useful and enjoy using Appdome!

Appdome Support Policy: (for Mobile OS, SDK and Published Apps)

Appdome is a mobile integration platform as a service (iPaaS) that allows users to add a wide variety of features, SDKs and APIs to Android and iOS apps. Using a simple ‘click to add’ user interface, Appdome allows anyone to easily integrate features to any mobile app – instantly, no code or coding required.

Apple, Google, SDK developers and App publishers continually make updates to their software in order to ensure built (fused) apps work with new mobile operating system (OS) releases and new SDKs. To ensure that you are using the latest published app in the catalog, some requirements must be met.

Appdome New Mobile OS Beta Testing & Release Policy

Apple and Google release GA versions of new operating systems in calendar Q3 of each year. Beta versions are made available to developers during Q2. During this time, Appdome invites all customers to participate in its innovation and release cycle for new Android and iOS versions as follows:

* iOS beta apps must be built with GA version of Xcode.

Appdome encourages Appdome DEV PLUS and Appdome DEV customers to test and provide feedback to Appdome as early as practical.

All customers with SDK implementations that have not otherwise purchased an Appdome-DEV or higher license from Appdome, are included in the account class Ideal-Partner. For these customers, we invite you to begin your testing based on the charts above. Please note, the availability of an Android / iOS compatible SDK may be required from the SDK vendor.

Appdome End-Of-Life (EOL) and End-Of-Service (EOS) policy

End-of-Life (EOL) is when Appdome will no longer add any new features for the OS or SDK version.
End-of-Support (EOS) is when Appdome will no longer provide support for the OS or SDK version.

During the period between EOL and EOS Appdome will provide bug and security fixes, if any, only. Appdome users and end-users of Appdome users, will not receive code updates in support of Appdome-built apps running on OS versions that are no longer within the support policy outlined below. For Reference, “Code updates” mean updates to the Appdome platform that are made generally available to all customers or customer-specific hotfixes for Appdome-built apps.

Although existing built (fused) apps that ran on old OS or SDK versions will continue to work on the older systems, Appdome will validate built (fused) apps against all mobile operations systems and SDK systems within the support policy.

A mobile OS, SDK, and App are considered old based on the following criteria:

Android Support Policy:
Latest Major (X) + All minors – supported and recommended
1st Previous Major (X-1) with latest minor (Y) – Supported
2nd Previous Major (X-2) with latest minor (Y) – Supported, Upgrade Recommended
3rd Previous Major (X-3) with latest minor (Y) – EOL from the Latest Major release (X), followed by 180 days till EOS.

iOS Support Policy:
Latest Major (X) + All minors – Supported and recommended
1st Previous Major (X-1) with latest minor (Y) – Supported
2nd Previous Major (X-2) with latest minor (Y) – EOL from the Latest Major release (X), followed by 180 days till EOS

SDK Support Policy: 
Latest Major SDK version (X) – Supported and recommended
1st Previous Major SDK versions (X-1) – Supported
2nd Previous Major SDK version (X-2) – EOS

3rd party Apps Published in App Library
Latest Official App Version (X)  – Supported – Recommended
1st Previous App Version (X-1) – Supported, Upgrade Recommended
2nd Previous App Version (X-2) – EOS

How Do I Learn More?

For more information on Appdome Platform please visit this resource. To zoom out on this topic, visit the Appdome Platform section on our website. If you have any questions, please send them our way at support@appdome.com or via the chat window on the Appdome platform.

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